Start my $497 site
Start my $497 site

$497 once if you keep it, no monthly fees. Questions? Contact us.

Refund and cancellation policy

Last updated

1. Your website: full refund

If you pay and change your mind, tell us within 14 days of the day you paid, whether your site is live yet or not, and we refund the full amount you paid for your website. You don't need to give a reason. The same 14 days are your window for changes and fixes (our terms, section 6).

2. After the refund window

From day 15 after you paid, the website is not refundable, and it is yours as delivered. There's nothing to cancel: there's no subscription. Help after that is a support week, $97 for 7 days of changes, fixes and questions, or a $49 single change.

3. Add-ons and paid edits

  • City pages are refunded with your website, because they live on the site and come down with it. City pages we haven't published yet are refundable in full at any time.
  • Promo reels are not refundable once delivered, because the videos stay with you. If we don't deliver them within 2 business days of your payment, or of you sending the reviews you want in them, we refund them.
  • The free promo reel that comes with your website is yours to keep, even if your website is refunded.
  • A paid edit ($49 per change) is refundable until we've made the change.

4. What you get back

  • A website at $497: we refund $497.
  • A website with city pages, $694: we refund $694, because the city pages come down with the site.
  • A founding $297 website bought with the reel pack ($494 in all), after the reels were delivered: we refund $297.
  • Website + Growth at $799, after the reels were delivered: we refund $602, the package less the reels.

5. How to ask

Email support@frontready.tech with "Refund" in the subject line, from the email address you paid with (or tell us which one it was). We confirm within one business day.

6. How long it takes

We send the refund within 5 business days of confirming it, back to the card or account you paid with, through our payment provider. Your bank may take another 5 to 10 business days to show it.

7. Your site and domain after a refund

After a refund your site comes down from our hosting. If we had already registered a domain for you, it's yours to keep at no charge for its first year: we transfer it to you if you ask. Otherwise we let it lapse at the end of that year.

8. If we are late

If we miss the 48-hour launch by more than 5 business days for reasons on our side, you can cancel and get a full refund of your website, even if the site has since gone live and the 14 days have passed.

9. Cancelling

  • Before you pay: nothing to cancel. Ignore the preview and it comes down after 21 days, or ask us to remove it sooner.
  • After you pay: email us "Cancel" within 14 days of paying, and we refund under section 1.
  • Later: nothing to cancel. There's no subscription; the site is yours and keeps running.

10. Card disputes

Please email us before you dispute a charge with your bank. A refund under this policy reaches you faster than a dispute, and keeps things simple for both of us.