Shipping and delivery policy
Last updated
1. What we deliver
FrontReady sells a digital service: a finished website, published on a domain in your name, with the setup listed in our terms. We deliver it online. You receive links, logins and instructions by email, and the site itself at your domain. Nothing is shipped.
2. Timeline
| Step | When |
|---|---|
| Preview | Usually the same day you ask. We email you a private link. It stays up for 21 days. |
| Approve and pay | On your claim page, whenever you are ready while the preview is up. |
| Changes | Up to 2 rounds within 14 days of paying. Each round is usually done within 2 business days. |
| Live | Within 48 hours of your final approval. |
| Job closes | On day 14 after you paid. The site keeps running with no monthly fee. |
"48 hours" means 48 hours on the clock, weekends included, from the moment you approve the final version and payment has gone through.
3. What "delivered" means
Your website counts as delivered when all of these are true:
- the site is published on your domain and loads over a secure (https) connection;
- the quote form sends a test request to your email;
- email forwarding from your domain address to your inbox works;
- the sitemap is submitted to Google Search Console and analytics is set up;
- we've sent the handover email with your logins, a short walkthrough and how to link the site from your Google Business Profile.
The date of the handover email is your delivery date. Refunds run on their own clock: 14 days from the day you pay (our refund policy). On day 15 we send your handover pack: the complete site files (a zip that runs on any host), your content in one file, the images with their licence notes, and the font licences, a "what's yours" guide to your domain, hosting and forms, and short tutorials: change your text, hours and phone; add photos; move the site to any host, including your own free Cloudflare account; renew your domain; link your Google profile; post your reels. After that the site is yours as delivered, and help is a support week, $97 for 7 days of changes, fixes and questions, or a $49 single change.
4. When the clock pauses
Some steps need you. While we wait on any of these, the 48-hour clock pauses, and we tell you what we need:
- choosing or confirming your domain name;
- clicking a verification email from the domain registry or Google;
- giving us access to a domain you already own, or making the change yourself;
- confirming the email address your quote requests should go to.
5. The launch window
Your launch window runs for 14 days from the day you pay. During it you can send your 2 rounds of changes and we fix anything that doesn't work as described. When it closes, the job is complete. Later edits are $49 per change.
6. If we are late
If something on our side delays your launch, we email you the reason and a new time. If we miss the 48 hours by more than 5 business days for reasons on our side, you can cancel for a full refund, as set out in our refund policy.
7. Questions
Email support@frontready.tech. Our business details are on the Contact page.